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Design is an interative process of making decisions.
- Elicit Project Requirements
- Plan Interaction & Flows
- Define roadmap for production
- Create Prototype for Demonstration
- Usability Testing and Quality Assurance
- Stakeholder review
- Rinse and Repeat
Deliverables
help decision making
Use case/Persona analysis
Logic flows

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Health Social Media
Keywords: e-patients, social media, human-computer interaction (usability), data mining.
This research brings insights into user behavior across different text-based computer-mediated communication formats by exploring patterns of social support exchanges between e-patients in online health support groups.
Publications:
- K. Chuang and C. C. Yang, “Interaction Patterns of Nurturant Support Exchanged in Online Health Social Networking” Journal of Medical Internet Research. In Press.
- K. Chuang and C. C. Yang, “A Study of Informational Support Exchanges in MedHelp Alcoholism Community.” Conference for Social Computing, Behavioral Modeling and Prediction (SBP 2012), University of Maryland, College Park
- K. Chuang, “A comparative study of supportive interactions between e-patients across communication functions of a social network site,” Proceedings of American Medical Informatics Association Doctoral Consortium 2010, Washington DC, November 13-17, 2010 (31% acceptance rate)
- K. Chuang and C. C. Yang, “Helping You to Help Me: Exploring Supportive Interaction in Online Health Community,” Proceedings of American Society of Information Science & Technology 2010, Pittsburgh, PA, October 22-27, 2010. (29.7% acceptance rate)